CANCELLATION & REFUND POLICY

Fence & Gate Documentation Services reserves appointment times specifically for each client. Scheduling payments help reserve service appointment times and support documentation preparation before the site visit.

CUSTOMER-REQUESTED CANCELLATIONS

For customer-requested cancellations made within twenty-four (24) hours of the scheduled appointment time, the following cancellation fees will apply:

• Residential Property Cancellation Fee: $75

• Commercial, Industrial, and HOA Property Cancellation Fee: $150

Cancellations made more than twenty-four (24) hours before the scheduled appointment time will not be subject to cancellation fees.

COMPANY CANCELLATIONS

If Fence & Gate Documentation Services is unable to complete the scheduled documentation services, customer payments related to incomplete documentation services will be refunded.

No exceptions.

Fence & Gate Documentation Services is committed to honesty, fairness, and loyalty to the community it serves.

RESCHEDULING

Clients are encouraged to provide as much notice as possible when requesting appointment changes.

Rescheduling requests may be accommodated based on appointment availability.

WEATHER AND SITE CONDITIONS

Fence & Gate Documentation Services may reschedule appointments when weather conditions, property access limitations, safety concerns, or other circumstances prevent completion of documentation services.

When services cannot be completed by Fence & Gate Documentation Services, customer payments related to incomplete documentation services will be refunded.

QUESTIONS

Questions regarding cancellations, rescheduling, or appointment policies may be directed to Fence & Gate Documentation Services prior to scheduling.